F.A.Q
Frequently Asked Questions (FAQ)
FAQ – Rosemary & Hair Shedding
A: This is a natural part of the hair renewal process. Just like popular hair serums such as minoxidil, rosemary stimulates hair follicles and increases scalp circulation. When this happens, older and weaker hairs are pushed out so new, stronger hairs can grow in their place.
This “shedding phase” usually happens within the first 2–8 weeks of use and is a positive sign that the treatment is working. If shedding continues beyond 3 months, or if you experience irritation, bald patches, or discomfort, we recommend pausing use and seeking professional advice.
1. What is Veloura Beauty?
Veloura Beauty is a luxury skincare brand created with a focus on quality, elegance, and effectiveness. We source premium ingredients and work with trusted manufacturers in Australia to deliver skincare that feels indulgent and truly works.
2. Are Veloura products vegan and cruelty-free?
Most of our products are vegan and all are cruelty-free. Each product page clearly lists whether it is vegan-friendly so you can make the choice that’s right for you.
3. Where are Veloura products made?
Our products are proudly made and tested in Australia, following strict quality and safety standards.
4. Do your products contain sulphates or parabens?
No. Our formulas are carefully developed to be sulphate-free and paraben-free, focusing instead on skin-loving, high-performance ingredients.
5. Is Veloura suitable for sensitive skin?
Yes, many of our products are designed with gentle, nourishing ingredients suitable for sensitive skin. However, as with any skincare, we recommend performing a patch test before use.
6. How do I know which product is right for me?
Each product description highlights its benefits and skin type suitability. If you’d like tailored advice, you can reach us directly at Contact page.
7. How long will it take to see results?
Results vary by skin type and product, but most people begin noticing visible improvements within 2–4 weeks of consistent use.
8. How do I order?
Simply browse our online store, add your chosen products to your cart, and check out securely. We accept major payment methods.
9. Do you ship internationally?
Currently, we ship Australia-wide. International shipping will be available soon—stay tuned for updates!
10. How long will delivery take?
Orders are usually processed within 1–2 business days. Standard shipping within Australia typically takes 3–7 business days depending on your location.
11. Can I return or exchange my products?
For hygiene and safety reasons, we cannot accept returns on opened products. If your product is unused, unopened, or arrives damaged, please contact us within 7 days of delivery to arrange a return or replacement.
12. Do you offer samples?
At the moment, we don’t offer samples. However, we are working on introducing deluxe mini sizes so you can try before committing to the full size.
13. How should I store my products?
Keep products in a cool, dry place away from direct sunlight to maintain freshness and effectiveness.
14. Are Veloura products safe to use during pregnancy or breastfeeding?
Many of our products are safe, but some active ingredients may not be suitable. We recommend checking the ingredient list carefully and consulting with your healthcare provider before use.
15. How can I contact Veloura Beauty?
You can reach us through our Contact page. We love hearing from our community!