F.A.Q
Frequently Asked Questions (FAQ)
1. What is Veloura Beauty?
Veloura Beauty is an Australian beauty and lifestyle brand offering waterproof and tarnish-resistant jewellery, makeup and beauty products.
We focus on creating stylish, affordable products designed to make everyday beauty feel effortless and luxurious.
Jewellery
2. Is Veloura jewellery waterproof?
Many Veloura jewellery pieces are designed to be waterproof and suitable for normal everyday water exposure.
However, waterproof does not mean jewellery is indestructible or completely immune to all forms of wear. Continuous exposure to friction, sweat, skincare products, chemicals and environmental factors may affect jewellery over time.
We recommend following our jewellery care instructions to help maximise the longevity of your pieces.
3. Is Veloura jewellery tarnish-free?
Our jewellery is designed to be tarnish-resistant.
However, no jewellery can be guaranteed to remain completely unchanged regardless of how it is worn, stored or exposed to external factors.
Continuous wear, friction, sweat, body oils, skincare products, perfumes, chemicals and individual body chemistry can affect the appearance of jewellery over time.
Tarnish-resistant means the jewellery is designed to offer greater resistance to tarnishing under normal use conditions.
⭐ Important Jewellery Care Information
Waterproof & Tarnish-Resistant Does Not Mean Indestructible
Our waterproof and tarnish-resistant jewellery is designed for everyday wear and normal water exposure.
However, waterproof and tarnish-resistant does not mean the jewellery is indestructible or immune to all forms of wear.
Continuous use, prolonged wear, friction, sweat, body oils, skincare products, chemicals, environmental exposure and individual body chemistry may affect the appearance of jewellery over time.
The longevity of jewellery can vary significantly depending on:
- Frequency of wear
- Whether jewellery is worn continuously
- Friction against clothing, skin or other surfaces
- Sweat and body oils
- Skincare products and moisturisers
- Sunscreen
- Perfume and fragrances
- Hair products
- Cleaning products
- Chlorine and salt water
- Humidity
- Physical activity
- Work environment
- Individual body chemistry
A piece of jewellery worn continuously every day and night for several months experiences significantly more exposure and friction than jewellery worn occasionally.
For this reason, the appearance and longevity of jewellery may vary between customers.
A gradual change in appearance after extended or continuous wear does not automatically indicate a manufacturing fault.
Each product concern is assessed individually based on the nature of the issue, the length of ownership and the conditions of use.
This information does not affect your rights under the Australian Consumer Law.
4. Can I shower while wearing Veloura jewellery?
Our waterproof jewellery is designed to withstand normal water exposure.
However, for maximum longevity, we recommend avoiding prolonged and repeated exposure to harsh soaps, shampoos, cleaning products, chlorine and other chemicals.
While occasional showering and normal water exposure are generally suitable for waterproof jewellery, continuous exposure to products and chemicals may affect the appearance of jewellery over time.
5. Can I wear Veloura jewellery every day?
Yes! Our jewellery is designed for everyday wear.
However, continuous wear every day and night exposes jewellery to significantly more friction, sweat, body oils, skincare products and environmental factors.
The longevity of jewellery can vary depending on lifestyle, frequency of wear and individual conditions.
For maximum longevity, we recommend removing jewellery when engaging in activities that may cause excessive friction, impact or chemical exposure.
6. Why has my jewellery changed colour?
There can be several reasons why jewellery may gradually change appearance over time.
Factors can include:
- Continuous wear
- Prolonged friction against skin or clothing
- Sweat and body oils
- Lotions and moisturisers
- Sunscreen
- Perfume
- Hair products
- Cleaning products
- Chlorine
- Salt water
- Humidity
- Individual body chemistry
- Physical wear and friction
A gradual change in appearance after extended use does not automatically indicate a manufacturing fault.
Each concern will be assessed individually.
7. How long will my jewellery last?
The lifespan of jewellery varies depending on how frequently it is worn and the conditions it is exposed to.
Two customers can wear the exact same piece and experience different results depending on lifestyle, body chemistry, skincare routines, work environment and frequency of use.
Jewellery worn continuously for months without being removed will naturally experience more exposure than jewellery worn occasionally.
To maximise longevity, we recommend following our jewellery care instructions.
8. How should I care for my jewellery?
To help maintain the appearance and longevity of your jewellery:
- Avoid unnecessary contact with harsh chemicals
- Avoid spraying perfume directly onto jewellery
- Remove jewellery during intense physical activity
- Avoid excessive friction
- Avoid chlorine and harsh cleaning products
- Store jewellery in a clean, dry place when not being worn
- Avoid pulling, bending or excessive force
- Clean gently with a soft cloth
- Remove jewellery when sleeping where possible
9. Can I sleep in my jewellery?
While some customers choose to wear their jewellery continuously, we recommend removing jewellery when sleeping where possible.
Continuous wear can increase friction, pulling and pressure on chains, clasps and other components.
Removing jewellery when sleeping can help maximise its longevity.
10. Is all jewellery suitable for sensitive skin?
Material suitability can vary between individuals.
If you have known sensitivities or allergies to metals, we recommend checking the individual product description before purchasing.
Individual reactions can vary from person to person.
11. What should I do if I believe my jewellery has a fault?
Please contact us at orders@velourabeauty.com.au with:
- Your order number or proof of purchase
- Clear photographs of the item
- A description of the issue
- When the item was purchased
We may request additional photographs, videos or information to help assess the concern.
Where a genuine manufacturing fault is identified, we will provide an appropriate remedy in accordance with Australian Consumer Law.
12. Does waterproof and tarnish-resistant mean the jewellery will last forever?
No.
Waterproof and tarnish-resistant jewellery is designed to withstand normal everyday conditions and water exposure. However, these terms do not mean the jewellery is immune to every form of wear, friction, chemicals or environmental exposure.
Like all jewellery, appearance and longevity can be affected by how frequently and under what conditions the item is worn.
Makeup & Beauty Products
13. Are Veloura Beauty products cruelty-free?
We are committed to sourcing products from suppliers that align with our cruelty-free standards.
Please refer to individual product descriptions for specific product information.
14. Are your products vegan?
Some Veloura Beauty products are vegan-friendly.
Please check the individual product description and ingredient information before purchasing.
15. Are Veloura beauty products suitable for sensitive skin?
Individual reactions can vary.
We recommend reviewing the ingredient list carefully and performing a patch test before using any cosmetic or beauty product for the first time.
If irritation occurs, discontinue use.
16. Can I return makeup or cosmetics?
Due to hygiene and product safety reasons, we generally cannot accept returns or exchanges on opened, used or tested cosmetic products.
This does not affect your rights under the Australian Consumer Law.
Please see our Return & Refund Policy for further information.
17. What should I do if my product arrives damaged?
Please contact us as soon as reasonably possible at:
Please include your order number and clear photographs or videos of the issue so we can assess the problem.
Orders & Shipping
18. How do I place an order?
Simply browse our website, add your favourite products to your cart and complete checkout using one of our secure payment options.
Once your order has been placed, you will receive an order confirmation email.
19. How long does shipping take?
Orders are generally processed within 1–2 business days.
Shipping times may vary depending on your location, courier delays and busy periods.
You will receive tracking information once your order has been dispatched where applicable.
20. Do you ship internationally?
Please refer to our Shipping Policy or checkout page for the latest available shipping destinations.
21. Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible.
Once an order has been processed or dispatched, we may not be able to make changes or cancellations.
22. Do you offer refunds for change of mind?
We generally do not offer refunds for change of mind.
Any voluntary returns must meet the conditions outlined in our Return & Refund Policy.
This does not affect your rights under the Australian Consumer Law.
Contact
23. How can I contact Veloura Beauty?
You can contact us at:
Email: orders@velourabeauty.com.au
You can also reach us through our website contact form or official social media channels.
We love hearing from our Veloura community! ✨