Shipping policy

Shipping Policy

At Veloura Beauty, we carefully prepare and dispatch every order with love and attention to quality.

Processing Times

Orders are generally processed within 1–3 business days after payment confirmation.

During product launches, promotions, holidays, or peak periods, processing times may be extended.

Australia Shipping

We currently ship across Australia.

Shipping costs and estimated delivery times are displayed at checkout and may vary depending on your location and selected shipping option.

Once your order has been dispatched, tracking details will be provided where available.

International Shipping

Veloura Beauty will soon be expanding to New Zealand and India, with additional international destinations planned in the future.

Please note:

International shipping rates may be significantly higher than domestic shipping due to carrier costs, customs processing, distance, and local import requirements.
Shipping charges are calculated at checkout before payment.
Customers are responsible for any applicable customs duties, taxes, import fees, or local government charges imposed by their country.

Delivery Information

Delivery timeframes are estimates only and cannot be guaranteed.

Delays may occur due to:

Incorrect Shipping Details

Customers are responsible for ensuring all shipping information is entered correctly.

Veloura Beauty is not responsible for delays, failed deliveries, or additional costs caused by incorrect addresses provided at checkout.

Lost or Damaged Parcels

Once orders are handed to the shipping carrier, delivery is managed by the courier.

If your parcel arrives damaged or appears lost, please contact us as soon as possible and we will do our best to assist.

Order Tracking

Where available, tracking information will be sent once your order has been dispatched.

Thank you for supporting Veloura Beauty — we’re excited to continue growing and bringing our products to more countries soon.

Country/region