Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@velourabeauty.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@velourabeauty.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@velourabeauty.com.au.

Return & Refund Policy

At Veloura Beauty, due to hygiene, product safety, and quality assurance standards, we maintain a strict returns policy.

Makeup Products

For hygiene and customer safety reasons:

  • We do not accept returns, refunds, exchanges, or change of mind requests on any makeup or cosmetic products.
  • Opened, used, tested, damaged, or unsealed makeup products cannot be returned or refunded.
  • As our cosmetic products cannot be safely resold once opened, all makeup sales are considered final.

Jewellery Products

To maintain product quality and customer confidence:

  • We do not accept returns, refunds, or exchanges for change of mind.
  • Jewellery that has been worn, used, damaged, broken, altered, or improperly handled cannot be returned.
  • For hygiene and quality reasons, returned jewellery must remain unused and in original condition.

Manufacturing Faults

We stand behind the quality of our products.

  • If your item arrives with an immediate manufacturing defect, please contact us within 48 hours of delivery with:
    • Your order number
    • Clear photos/videos of the issue
  • Approved manufacturing defects may be eligible for a replacement, repair, store credit, or refund at our discretion.

Please note:

  • Manufacturing defects do not include normal wear and tear, accidental damage, misuse, water damage, improper storage, or general product aging.
  • As many of our products cannot be safely or legally resold once opened or worn, returns outside of genuine manufacturing defects cannot be accepted.

Thank you for understanding and supporting Veloura Beauty.